I've Had A Lot Of Customer Care Experiences That Capability Can't Quantify Without Adding Quality
Posted By: Christian ikechukwu
About this Talent:
I'm christian ikechukwu....I've done this job for some big companies; already a system that flows through me..
WORK EXPERIENCE
*Answer and average of 100calls per day in a high volume call center environment
*Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
*I'll contribute to the company highest quarterly customer satisfaction rate of 92%
*Consistently earned "above average" or "excellent"on call quality evaluations.
*Train and assist entry- level customer service officers by helping them improve their listening skills, communication and multi-tasking abilities
*Helped holders of insurance policies resolve their concerns in a timely and professional fashion
*Used computer to retrieve policy holders information while maintaining proper phone and customer service etiquette
*Collect customer feedback from average of 100 customers per months and make process changes to exceed customer satisfaction goals
*Perticipate in voluntary corporate training to increase understanding of caller concerns and shorten call response time and lots more..
Salient Features:
| Job Price:200 | Duration : 1 hour |
| Location: Rs.Nigeria | Languages Known : english |
