I Can Complete Forms Accurately And Do The Given Task Efficiently.
Posted By: Joan Princess Dejumo
About this Talent:
I've been in the BPO industry for over 13 years now. I am currently working as a Global Service Desk Analyst in my second company. I am one of the initial point of contacts for all partner requests. We identify and diagnose issues and problems, categorize and record reported queries and provide solutions, support problem identification, monitor issues from start to resolution, provide various levels of troubleshooting, including password resets and network/application issues. We also create and maintain knowledge management training content including troubleshooting instructions, document processes and procedures for all services. We establish knowledge management processes and procedures and ensuring proper execution, develop reporting mechanisms to measure knowledge management performance. Additionally, we generate reports to measure ongoing performance, provide accurate and timely information in accessible formats, acts as a liaison from Service Desk to all other departments and perform related duties as assigned or requested. I am very organized, and keen to details when it comes to deadlines and quality of work. I am flexible and innovative and is always willing to learn and try new things.
Salient Features:
| Job Price:100 | Duration : 3 hours |
| Location: Rs.Philippines | Languages Known : english |
