My name is Odane Briscoe. I bring over four (4) years of experience in customer service, with a strong concentration in digital and technical support. Throughout my career, I’ve developed a reputation for being reliable, detail-oriented, and customer-focused—qualities that led to my recognition as Top New Agent of the Year for consistently exceeding performance goals and maintaining a high standard of service quality.
In my previous roles, I’ve supported customers across multiple digital channels, providing troubleshooting assistance, technical guidance, and timely resolutions to ensure seamless user experiences. Working in a hybrid environment has strengthened my ability to manage priorities effectively, communicate clearly across teams, and adapt quickly to changing systems and workflows. I’m also well-versed in using various CRM platforms, which has allowed me to efficiently handle customer interactions, document service cases accurately, and identify trends to help improve internal processes and customer satisfaction.
Beyond my professional experience, I’m passionate about continuous growth and learning. I enjoy playing team sports, which has helped me strengthen my collaboration and leadership skills, as well as reading non-fiction and traveling—both of which encourage me to think critically, stay curious, and remain open to new perspectives.
I’m genuinely excited about the opportunity to contribute my technical expertise, problem-solving ability, and customer-first mindset to your team, while continuing to learn and grow in a dynamic environment that values excellence and innovation."
