I can efficiently carry out work processes and procedures and adhere to all organizations SLAs/TAT schedules,monitoring tools and reports.
Also, I can follow up on customer’s complaints by liaising with other units and branches to ensure timely resolution and feedback.
I have experience in excellent listening, verbal, non-verbal and written communication, customer service focus, social, empathy and problem-solving skill, customer relationship management.
Efficiently carry out work processes and procedures and adhere to all contact centers SLAs/TAT schedules,monitoring tools and reports.
Follow up on customer’s complaints by liaising with other units and branches to ensure timely resolution and feedback.
I am a detail-oriented professional who has been consistently praised as proactive by my co-workers and management.
I am extremely familiar with the responsibilities associated with the role, and can perform them confidently without error and less supervision.
I have consistently demonstrated analytical, communication, and management abilities in every aspect of my job role