Skilled data entry/customer service expert.

skilled-data-entrycustomer-service-expert
msurshima

msurshima

Job Price:

₹ 2000.00

Location:

other

Duration:

1 hour

Languages Known:

English

About this Talent:

I am a born humanitarian with years of experience as a caregiver which has made me an expert in attending to customers with sincere care and empathy. I have worked as a data entry expert for over 4 years and a technical and liaison officer for may years too. I have a Bachelor's degree in sociology and a couple of diploma courses and certificate in the healthcare sector. I am coordinated, hardworking, careful, leader, a fast learner and many more qualities that have made me fit of the role of a data entry staff or a virtual assistant or a customer service representative. With my strong organizational and Administrative skills and many years of experience as a Team lead and a Technical Liaison officer, I have a proven track record of enhancing donor and beneficiary satisfaction in Rural and Urban areas alike.


In my previous roles, I successfully managed complex individuals, coordinated meetings and trainings, and prepared detailed reports, all while maintaining a high level of confidentiality. I am skilled in Project monitoring and Evaluating projects as well as using qualitative and quantitative techniques to monitor and report data. 


I pride myself in my interpersonal skills which have enabled me to build positive relationships with colleagues and clients alike. I understand the importance of client confidentiality hence any information given by the donors which isn't for public consumption will be kept private. 


During field work, I would arrange for vehicles to convey the team then arrange for the hotel accommodations and feeding for staff and volunteers.

I have proficient use of Microsoft Word, Excel, PowerPoint, spreadsheet Corel draw and the likes. I made use of both qualitative and quantitative techniques in reporting finding in the field during the Cash Transfer TPM on the National Social Safety Net Program (NASSP) by the Nigerian Federal Government and the World Bank.



I am a very accountable person even in my personal life, capable of managing multiple tasks and ensuring that all aspects of my duties are completed in a timely manner. I ensure there is data accuracy before, during and after projects. All funds will be appropriately gotten and accounted for. All team members will be treated kindly.


I ensure proper documentation and reports are been kept safe and transmitted to the write channels in a timely manner.


I am excited about the opportunity to bring in my skills and experience and contribute to its success and aid in solving problems. I am confident that I will bring a meaningful contributions .I feel I am a great candidate for this jobs for the following reasons: 

1. I hold a degree in Sociology and a Diploma in Health and Social Care: I know how to use my educational knowledge and years of experience to cater for societal needs of people.

2. I have worked as a Team lead on projects where I had to organize and manage daily activities which includes training field volunteers, scheduling meetings with staff and stakeholders and proper documentation.

3. I exhibit proper communication skills hereby making it easy for me to communicate with key stakeholders on issues on ground and key findings.

4. I am a good at planning and executing training sessions for both old as new staff and even stakeholders where necessary.

5. I have years of experience in field work and writing reporting and using qualitative and quantitative approaches and techniques to present those reports through the right channels and in a timely manner.

6. Recently, I worked with a Global Strategic Business Alliance company as a project Manager where i was part of the recruitment team that carried out all the processes due before an employment is finalized.


These are but a few reasons why I am a great candidate for the position. 

Here are some of the tasks that I can do for you other than Data Entry Jobs work with complete expertise:
Typing
Attention to detail
Basic computer skills
Proofreading
Report writing
Critical thinking
Documentation
Product knowledge
Rewriting
Excel
Communication
Patience
Technical support
Networking
Scheduling
Administrative support
Customer service
Database entry
Project management
Problem solving

Some other reasons to choose me as a partner to complete your Data Entry Jobs work. 

Communication

Teamwork

Problem-Solving

Adaptability

Emotional Intelligence

Time Management

Creativity

Conflict Resolution

Leadership

Work Ethic

I hope to serve you with the best services I can!

Why Should You Choose Me?

There are certain skills required for an individual to be at the post of Data Entry Jobs operator. You can not hire any random individual for specific Data Entry Jobs work. Well, if you have any Data Entry Jobs job, you can contact me as I can be the perfect fit for this post. Let us have a look at the list of skills that I possess.

1. I am Msurshima Comfort Iortsor from Nigeria. I have a bachelor's degree in Sociology and other qualifications and experiences that have made me a fit for the role of a customer service expert.. Here is an outline of my experience as a customer care representative: I am a dedicated customer Service professional with over 3years of experience Haven worked as a customer care representative over the years with various companies ranging from fashion to health and humanitarian industries. Notably, i will talk about my time with palmpay Limited from 2017-2020. Palmpay Limited is a leading fintech company in Nigeria that provides innovative mobile payments and financial customer satisfaction and driving user engagement on the platform. During my tenure, I consistently demonstrated strong problem-solving skills by effectively resolving customer complaints and issues, ensuring swift and satisfactory outcomes. My approach combined empathy, active listening and a clear communication, which helped build lasting trusts with clients. I led the team that ensured clients' unresolved issues were followed up promptly through calls and making sure staff members assigned to problems did their due diligence to ensure timely clients satisfaction. My commitment to delivering exceptional customer experiences and my ability to adapt in a fast-paced fintech environment has been instrumental in supporting palmpay's mission to provide accessible financial solutions across Nigeria and beyond. This has helped me build a passionate drive for customers satisfaction through calls and face to face interactions. The reason why I am excited about this opportunity: I am excited about this opportunity because it gives me room to serve people and help them meet their needs towards overall satisfaction. I am very professional and passionate about timely problem resolution. This opportunity will help me grow into a proper customer care executive. Thank you.

I have over five years of experience as a data entry start and have worked in close relation as a customer carer.

Hire this Talent

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