I Can Provide Professional Customer Service For $15 Per Hour, Ensuring High-Quality Results And Efficiency.
Sheldon Eshiuchi
Job Price:
₹ 1500.00
Location:
Kolkata, West Bengal, India
Duration:
8 day
Languages Known:
English
About this Talent:
Introduction
I am an experienced Customer Service Specialist and Workflow Coordinator with over 7 years of expertise in customer experience management, team leadership, and operational efficiency. My strong background in the airline and travel industry has equipped me with exceptional problem-solving skills, attention to detail, and the ability to manage complex tasks seamlessly.
Experience
- Workflow Coordinator at Kenya Airways (May 2024 - June 2024): Managed team schedules, optimized call/chat assignments, and coordinated team performance to enhance service levels.
- Back Office Specialist at Kenya Airways (October 2022 - January 2023): Provided ticketing support, resolved customer issues, and handled escalations for a smooth travel experience.
- Sales and Marketing Manager at Venny Travels Ltd (Jan 2020 – June 2022): Oversaw sales strategies, managed marketing campaigns, and coordinated travel bookings for clients.
- Customer Service Agent at Severin Sea Lodge (Feb – April 2016): Delivered exceptional guest services, handled reservations, and supported front office operations.
Past Projects
- Kenya Airways Call Center Optimization: Led a team restructuring project that improved call and chat response times by 30%.
- Travel Agency Website Content Creation: Developed comprehensive travel itineraries and content for a new travel agency, boosting online engagement and sales.
- Staff Training and Development: Designed and conducted training workshops for new hires, improving service quality and reducing onboarding time by 20%.
Clients
- Kenya Airways: Supported multiple customer service initiatives and coordinated workflow operations.
- Venny Travels Ltd: Managed high-profile client travel arrangements and marketing campaigns.
- Severin Sea Lodge: Provided customer service support and enhanced the guest experience.
Contact
For collaborations or professional engagements, feel free to reach out to me for a detailed discussion.
Here are some of the tasks that I can do for you other than Data Entry Jobs work with complete expertise:
Some other reasons to choose me as a partner to complete your Data Entry Jobs work.
Teamwork
Problem-Solving
Emotional Intelligence
Creativity
I hope to serve you with the best services I can!
Why Should You Choose Me?
There are certain skills required for an individual to be at the post of Data Entry Jobs operator. You can not hire any random individual for specific Data Entry Jobs work. Well, if you have any Data Entry Jobs job, you can contact me as I can be the perfect fit for this post. Let us have a look at the list of skills that I possess.